Contact
Kathy Koestring, Procurement Administrator for Travel
847.467.0590, kathy.koestring@northwestern.edu
For Egencia-related Queries:
- For questions about your Egencia profile and billing, including chart string changes, please email ̨ÍåÂãÁÄÖ±²¥ Travel Services at travel@northwestern.edu or call 847-491-7569. (If requesting a chart string change, please include your itinerary and preferred chart string in your email.)
- For questions about a reservation booked through Egencia or for technical website support, please contact Egencia customer service (available 24/7):
Email: teamagents@customercare.egencia.com
Call: 212-329-7203
Please note that there will be a Fee to your department/unit if the Egencia agent must access your reservation information to answer your question.
For Other Specific Queries:
For travel reservations and rate quotes, please contact one of ̨ÍåÂãÁÄÖ±²¥'s Travel Agencies.
For questions about the Travel and Entertainment Policy, please contact Procurement and Payment Services' Customer Service at procurement@northwestern.edu.
For per diem guidance, please refer to the Per Diem Guidance web page or contact ASRSP at asrsp_compliance@northwestern.edu.
For questions about expense reports, please contact Accounts Payable at accounts-payable@northwestern.edu.